Frequently Asked Questions

What materials are used in your hats?

• Our hats are crafted from premium materials, primarily featuring luxurious blends of beaver and rabbit fur. These materials are selected for their exceptional quality, durability, and comfort, ensuring that each hat meets the highest standards of craftsmanship.

How are the hats customized?

• Each hat can be customized with unique features, including custom sweatband colors and elegant detailing. This allows customers to personalize their hats to suit their individual style preferences while maintaining the quality and sophistication that SoulHide represents.

What is the process for ordering a hat?

• To order a hat, customers can browse our curated selection on the website, select their desired style, and specify any customization options. It is advisable to review all details carefully before finalizing the order to ensure satisfaction with the final product.

Can I return or exchange my hat?

• Due to the custom nature of our hats, we unfortunately cannot offer returns or exchanges. Each hat is made specifically for the wearer, and we conduct thorough inspections to ensure quality before shipping. It is recommended to contact us prior to placing an order to confirm all specifications.

How should I care for my hat?

• To maintain the quality and longevity of your hat, it is recommended to store it in a cool, dry place away from direct sunlight. Regularly brushing the fur with a soft-bristle brush can help keep it looking fresh. Additionally, avoid exposing the hat to excessive moisture to preserve its shape and material integrity.

What if my hat arrives with a defect?

• All hats undergo a rigorous inspection process before shipping. However, if a defect is discovered upon receipt, please contact us immediately. We will review the issue and determine the appropriate course of action, as we strive to ensure customer satisfaction with our products.

Do you offer international shipping?

• No. Unfortunately, international shipping is currently unavailable at the moment until further notice.

How does ordering a custom hat on the website work?

• Online orders that are shipping to your address will have to be paid in full with additional shipping costs. We will contact you for any specifications you may want on the hat before fulfilling the order and sending it out.

How does ordering a custom hat in-store work?

• We will first guide you through our product selection and get you fitted for a hat. Measurements are written down and you will pay a 50% non-refundable deposit. 

How can I contact customer service?

• Customers can reach out directly through the contact form available on our website. We aim to respond to inquiries promptly and provide assistance with any questions or concerns regarding our products or services.